Introduction
Two programs sit behind every iJetColor press: one that decides how you pay for the machine, and one that decides what happens after it is installed.
They are separate, they are both worth understanding before you sign anything, and together they shape the total cost of running a press far more than the purchase price does.
Key Takeaways
- Financing is arranged through Synergy Financial Resources, not by a leasing dealer
- iJetColor does not lease, rent or supply copiers or general office printers
- iJetAdvantage covers support, training, diagnostics, parts and supply discounts
- Without an agreement, phone technical support costs $150 per hour per incident
- Training and certification is free for iJet Advantage customers
- Completing all three training classes earns $1,000 off the next Preventative Maintenance
Program One: Equipment Financing
iJetColor sells its presses manufacturer-direct and arranges equipment financing through its partner Synergy Financial Resources.
What that program includes:
- Zero payments upfront
- 90-day deferred payments
- $1.00 buyout, 10% PUT or FMV lease options
- Early payoff discounts
- No blanket lien on business assets
The deferral is the structural feature worth planning around: the press is installed, the operator is trained and the first jobs are running before a payment is due.
The end-of-term choice is made at the start. $1.00 buyout is effectively a purchase spread across the term. FMV gives the lowest payments and leaves a purchase, return or renewal decision for later. 10% PUT sits between them.
One thing this program is not: an office equipment lease. iJetColor manufactures envelope presses and finances its own equipment. It does not lease, rent or supply copiers or general office printers, and there is no managed print service behind it.
Program Two: iJetAdvantage
iJetAdvantage is the service and supply agreement, and it is the one that shows up in your operating costs every month. It carries a "No Finger Pointing" guarantee — the manufacturer built the press and the manufacturer supports it.
Coverage includes:
- 24/7 free phone technical support. Live response guaranteed within 60 minutes during business hours on (800) 456-1400 ext 2. Without an agreement, this is billed at $150 per hour per incident.
- First-year non-wearable parts warranty, free with signature
- Discounts on ink and wearable parts
- Free unlimited training
- Remote web diagnostics — an engineer can inspect the system without a site visit
- Firmware upgrades
- iJetWizard access
- Next-day replacement printheads and spare parts
- Free standard shipping once a month on orders over $500
Alongside this, iJetColor offers the iJetColor Wizard, an AI-based self-help resource, and the iJetColor Assist tablet, which ships with the 1175, 1175C and 1175 Pro models.
Program Three: Training And Certification
Technically part of the support side, but worth separating because operations underuse it.
The iJetColor Training and Certification Program is free for customers with iJet Advantage:
- Live training every Friday
- One hour per session
- Three classes in total
- Completion earns iJetColor Certified status
- Completing all three earns $1,000 off the next Preventative Maintenance
Since all four presses are designed to run with a single operator, certification concentrates real capability in the person who needs it. The $1,000 maintenance credit makes it close to self-funding.
Why The Support Agreement Usually Decides The Economics
Run the comparison on a single incident. A press stops mid-run on a mail deadline. With an agreement, you call and get a live response within 60 minutes during business hours, an engineer can inspect the system remotely, and a replacement printhead ships next-day. Without one, the same call is billed hourly and parts availability is a separate conversation.
The other inclusions compound quietly: discounted ink on every order, free monthly shipping over $500, free unlimited training as staff change, firmware upgrades keeping the system current, and a first-year parts warranty.
Two Programs, One Conversation
The practical sequence is:
- Size the press to your real monthly volume, formats, substrates and turnaround targets
- Choose the payment route — outright, or financed with a deferral and an end-of-term option
- Put iJetAdvantage in place so support and supply pricing are settled before you need them
- Book the operator onto training and work toward certification
Skipping step three is the common mistake. The support agreement is not an add-on to negotiate later; it is a cost line that should be modelled alongside the machine.
What To Have Ready
- Average and peak monthly volume
- Envelope formats and any packaging substrates
- Substrate types and thicknesses
- Whether variable data personalization is standard
- Turnaround targets and short-run proportion
- Operator availability for Friday training
Conclusion
Financing through Synergy Financial Resources decides how the press is paid for. iJetAdvantage decides what it costs to run and how fast you recover when something goes wrong. Training decides how much of the press's capability you actually use.
Model all three together rather than treating the machine price as the decision. To review both programs against your own operation, call (800) 456-1400.
Frequently Asked Questions
Does iJetColor lease office printers or copiers?
No. iJetColor manufactures HP thermal inkjet envelope presses, sells them manufacturer-direct, and arranges equipment financing for its own presses through Synergy Financial Resources. It does not lease, rent or supply copiers or general office printers.
What does iJetAdvantage include?
24/7 free phone technical support with live response guaranteed within 60 minutes during business hours, first-year non-wearable parts warranty free with signature, discounts on ink and wearable parts, free unlimited training, remote web diagnostics, firmware upgrades, iJetWizard access, next-day replacement printheads and spare parts, and free standard shipping once a month on orders over $500.
What happens if I do not take a support agreement?
Phone technical support is billed at $150 per hour per incident, and the supply discounts, warranty, free training and next-day parts availability that come with an agreement do not apply.
What financing terms are available?
Zero payments upfront, 90-day deferred payments, $1.00 buyout, 10% PUT or FMV options, early payoff discounts, and no blanket lien on your business assets.
How does the training and certification program work?
Three live classes, one hour each, held every Friday. It is free for customers with iJet Advantage. Completing all three earns iJetColor Certified status and $1,000 off the next Preventative Maintenance service.
How fast is technical support?
Live response is guaranteed within 60 minutes during business hours on (800) 456-1400 ext 2, and phone support is available 24/7 under an iJetAdvantage agreement. Remote web diagnostics let an engineer inspect the system without waiting for a site visit.
