Rapid Replacement
Add temporary rental equipment during a factory overhaul to help minimize downtime. Rapid exchange shipping for the rental and customer unit is included, subject to availability.
Keep your inkjet operation moving with practical support services from iJetColor. From factory overhaul coverage with a temporary rental unit to live training and certification, our team helps owners reduce disruption and build confident day-to-day system expertise. Backed by Printware’s 40+ years in printing, we deliver manufacturer-direct resources for commercial print businesses across the United States.

Support options designed to build operator confidence, protect uptime, and maintain dependable iJetColor system performance.
Add temporary rental equipment during a factory overhaul to help minimize downtime. Rapid exchange shipping for the rental and customer unit is included, subject to availability.
Complete three live, one-hour Friday classes to develop usable iJetColor operating knowledge. iJet Advantage customers train at no cost and earn certification after completion.
Send your iJetColor system to the factory for professional overhaul, cleaning, and calibration that supports reliable performance and prepares equipment for continued production.
I Jet Services give commercial print operations practical ways to sustain performance, reduce avoidable disruption, and strengthen in-house operating knowledge. Choose Rapid Replacement when factory overhaul timing matters, or use live certification classes to build confidence with your iJetColor system. With manufacturer-direct support from iJetColor and Printware’s 40+ years of printing experience, your team has a knowledgeable resource behind every service decision.

See how print operations rely on iJetColor technology, support, and service resources.
Practical expertise and manufacturer-direct resources for your print operation.
Printware brings more than 40 years of printing industry experience to every support conversation.
Work with a manufacturer-direct team that understands iJetColor equipment, service needs, and production priorities.
Supporting more than 1,500 customers and 2,500 deployed machines across print operations nationwide.
Specialized service engineers help customers troubleshoot, maintain, and optimize high-speed inkjet systems.
Experienced leaders and specialists focused on your print success.

President
Tim Murphy serves as President of iJetColor by Printware, guiding the company's overall strategy, operations, and long-term vision. With Printware's 40+ year legacy in the printing industry as the foundation, Tim leads a team dedicated to delivering profitable, practical, and powerful print solutions to commercial printers and businesses across the United States. Under his leadership, iJetColor has grown to serve over 1,500 customers and deploy more than 2,500 machines nationwide, earning industry recognition including the 2020 Printed United Alliance Product of the Year award. Tim is committed to driving innovation in high-speed inkjet technology and ensuring every customer receives the manufacturer-direct support they need to succeed.

Vice President of Sales
Bill Frederick is the Vice President of Sales at iJetColor by Printware, overseeing the company's national sales organization and strategy. With a focus on helping commercial printers, mailing service providers, and fulfillment operations discover the advantages of high-speed inkjet technology, Bill and his team work to match customers with the right solutions for their business needs. He plays a key role in building relationships with major printing franchises and enterprise clients across the United States. Bill is committed to demonstrating how iJetColor's solutions can deliver a payback period as short as 12 months while significantly reducing cost-per-piece and production time.

Director of Distribution
Chuck Dusek serves as Director of Distribution at iJetColor by Printware, managing the logistics and distribution of the company's industry-leading printing equipment and solutions across the United States. With over 2,500 machines deployed nationwide, Chuck oversees the processes that ensure timely and accurate delivery of iJetColor's product line to commercial printers, mailing operations, and fulfillment centers. His work is integral to maintaining the company's reputation for reliability and manufacturer-direct support. Chuck's dedication to operational efficiency ensures that customers receive their equipment ready to perform from day one.

Director of Finance
Andrew Dale is the Director of Finance at iJetColor by Printware, responsible for leading the company's financial operations, planning, and reporting. With Printware's 40+ year history as a foundation, Andrew ensures the financial health and strategic growth of the iJetColor brand. He works closely with company leadership to support investment in innovative printing technologies, including HP PageWide and Memjet integrations, while maintaining the fiscal discipline needed to deliver competitive pricing and value to over 1,500 customers across the United States. Andrew's financial stewardship helps iJetColor remain the most cost-effective inkjet envelope and packaging printing solution in the market.

Director of Sales
Zack Sterzinger is the Director of Sales at iJetColor by Printware, driving sales team performance and customer acquisition strategies across the United States. Zack works to connect commercial printers, direct mail providers, and in-house corporate print operations with iJetColor's award-winning digital inkjet solutions. He focuses on helping businesses understand how replacing offset and toner-based systems with iJetColor technology can dramatically reduce costs and increase production speed. Zack is passionate about building lasting customer relationships and ensuring that every prospective client receives clear, honest guidance on the solutions best suited to their operation.

Business Development
Jacob Dunham leads Business Development efforts at iJetColor by Printware, identifying and pursuing new growth opportunities across commercial printing, packaging, fulfillment, and direct mail markets in the United States. Jacob works to expand iJetColor's reach by cultivating strategic partnerships and engaging new customer segments, including educational institutions, government print operations, and online printing platforms. Drawing on the company's 40+ year industry legacy and its portfolio of HP PageWide and Memjet-powered solutions, Jacob is dedicated to positioning iJetColor as the go-to partner for businesses looking to modernize their print operations and improve profitability.

Marketing Manager
Andrea Vuleta-Jensen is the Marketing Manager at iJetColor by Printware, overseeing all marketing strategy, brand communications, and promotional initiatives for the company. She plays a pivotal role in telling the iJetColor story — from award-winning product launches to educational content that helps commercial printers understand the power of high-speed inkjet technology. Andrea manages campaigns that highlight iJetColor's competitive advantages, including its lowest cost-per-piece in the commercial printing market and its 2020 Printed United Alliance Product of the Year recognition. Her work ensures that iJetColor's message reaches the right audiences across the United States.

Director of Manufacturing and Services
Duane Smith is the Director of Manufacturing and Services at iJetColor by Printware, overseeing production quality and customer service delivery for the company's full line of high-speed inkjet printing solutions. With responsibility for both manufacturing operations and post-sale support, Duane ensures that every machine leaving iJetColor meets the highest standards of performance and reliability. He is central to the company's MFG Direct Support model, which provides customers with manufacturer-direct service they can depend on. Duane's dual focus on production excellence and customer satisfaction reflects iJetColor's commitment to delivering print solutions that truly make a difference.

Director of Operations
Mark Smelik serves as Director of Operations at iJetColor by Printware, managing the day-to-day operational activities and order fulfillment processes that keep the company running at peak efficiency. With over 2,500 machines deployed across the United States and a customer base of 1,500+ businesses, Mark ensures that iJetColor's operational infrastructure is equipped to meet growing demand. He coordinates across departments to streamline workflows, maintain inventory, and guarantee timely delivery of equipment and supplies. Mark's operational leadership is essential to upholding iJetColor's reputation for reliability and its promise of manufacturer-direct customer support.

Customer Resource Director
Kelly Kuester is the Customer Resource Director at iJetColor by Printware, leading the company's customer resource management and support programs. Kelly is at the heart of iJetColor's commitment to one-on-one dedicated support, ensuring that every customer has access to the resources, guidance, and assistance they need to maximize the performance of their printing systems. She works to build strong, long-term relationships with iJetColor's diverse customer base — from local print shops to high-volume commercial operations — and continuously improves the support experience to reflect the company's core value of customer service excellence.

Senior Service Engineer
Tristan Sweet is a Senior Service Engineer at iJetColor by Printware, delivering expert technical support and hands-on assistance for iJetColor's portfolio of high-speed inkjet printing systems. Tristan specializes in troubleshooting, maintenance, and optimization of HP PageWide and Memjet-powered equipment, helping customers achieve maximum uptime and performance. As part of iJetColor's dedicated one-on-one support team, he provides the kind of manufacturer-direct service that sets the company apart from competitors. Tristan's technical expertise and commitment to customer success ensure that businesses across the United States can rely on their iJetColor systems to perform at their best.

Senior Service Engineer
Wayne Kast is a Senior Service Engineer at iJetColor by Printware, providing expert technical support and maintenance services for iJetColor's line of high-speed digital inkjet printing equipment. Wayne's deep knowledge of the company's systems enables him to diagnose issues quickly, perform preventive maintenance, and help customers keep their operations running smoothly. As part of iJetColor's specialized service engineering team, Wayne embodies the company's manufacturer-direct support philosophy, ensuring customers receive timely and effective assistance. His dedication to technical excellence and customer satisfaction makes him a trusted resource for print operations across the United States.

Senior Service Engineer
Jim Winter is a Senior Service Engineer at iJetColor by Printware, bringing extensive experience in technical support and maintenance for iJetColor's high-speed digital inkjet printing systems. Jim works directly with customers to install, service, and optimize equipment, ensuring that every machine operates at peak efficiency. His comprehensive knowledge of iJetColor's product line — including HP PageWide and Memjet technology — allows him to resolve complex technical challenges with confidence. Jim is a cornerstone of iJetColor's manufacturer-direct support model, providing the personalized, expert service that has helped the company build lasting relationships with over 1,500 customers nationwide.

Senior Manufacturing Specialist
Carson Smelik is a Senior Manufacturing Specialist at iJetColor by Printware, responsible for overseeing manufacturing excellence and technical coordination for the company's digital inkjet printing systems. Carson plays a vital role in ensuring that every machine produced meets iJetColor's exacting quality standards before it reaches a customer. His expertise in the build and technical configuration of inkjet systems supports the company's ability to deploy reliable, high-performance equipment to over 1,500 customers across the United States. Carson's attention to detail and commitment to quality are essential to iJetColor's reputation for delivering dependable, award-winning print solutions.

Electronics Specialist
Henry Yanta serves as Electronics Specialist at iJetColor by Printware, providing deep technical expertise in the electronic systems and components that power iJetColor's high-speed inkjet printing equipment. Henry is responsible for diagnosing, repairing, and optimizing the electronic architecture of iJetColor's machines, ensuring reliable and precise performance for customers across the United States. His specialized knowledge is a critical asset within iJetColor's manufacturer-direct support team, enabling the company to resolve complex electronic issues efficiently and minimize downtime for customers. Henry's technical skill and dedication to quality reflect iJetColor's commitment to delivering print solutions that make a real difference.
Rapid Replacement is an optional premium add-on for customers sending an iJetColor system to the factory for overhaul, cleaning, and calibration. While your unit is being serviced, iJetColor provides a rental unit for interim use. The service cost includes rapid exchange shipping in all four directions: rental delivery and return, plus pickup and return of your own system. Availability applies.
Connect with our team for clear guidance on support and training.
Printed United Alliance digital press category winner
ISO 11798 durability testing for HP 990 inks
Dedicated technical resources for iJetColor owners
Tell us about your iJetColor system and service needs. Our team will help identify the right training, overhaul, or replacement option.
For immediate assistance, feel free to give us a direct call at 651-456-1404. You can also send us a quick email at tim@ijetcolor.com.
For immediate assistance, feel free to give us a direct call at 651-456-1404. You can also send us a quick email at tim@ijetcolor.com.